Ability to communicate with group owners on demand
Ability to trigger some workflows to communicate with group owners – for example, contact them by email to ask questions about their groups (other than to entrust them).
Use case 1: Unused group, owner gets the email and decides to keep it – but it is really old and unused, so before admin taking action on it and overriding the owner’s decision, he would want to contact him and find out why.
Use case 2: Unused group that has about nothing in it and/or no members. IT admin would like to contact owners to ask them if it's ok to delete the group instead of entrusting them to archive it by themselves.
Hi! We’re currently working on a feature that will more easily allow you to delegate a task to group/teams owners, so definitely look forward to that!
What we are also hearing is that you’d like the possibility to have direct communication with the owner and potentially ask for clarifications around a decision they have made. This is very interesting!
Would you say that you often go back to review decisions that have been made by group owners (through the Activity tab for example)?
And since such a communication channel doesn’t currently exist in Apricot, how do you currently manage this situation?
Your feedback is much appreciated. Thanks!
Ryan G commented
I often have to send reminder emails that they need to reply to the bot regarding archiving, keeping, or deleting. Today, this is manually done with email.
Use case 3: Unused group, owner has not responded to the archive emails, so we would like to send another customized email to the owners where we let them know we are going to archive the Teams or request additional feedback.